We welcome boarders over bank holidays and the Christmas – New Year period, but please note that we are not open for arrivals or collections at those times.
Bank holidays and Christmas-New year
Mornings: 10 am to 12 noon | Afternoons: 4 pm to 6 pm
Mornings: 10 am to 12 noon | Afternoons: Closed
Suites are charged individually by the day, with multi-cat suites suitable exclusively for cats from the same family. We have a minimum charge of three days for all suites, including arrival and collection days. Family groups larger than four cats can be accommodated, so please get in touch with us to discuss boarding and pricing options.
Full payment for your cat’s stay is required on or before arrival. We accept all forms of card/phone payment and cash. We do not accept cheques.
Unfortunately, no deduction will be made from your final bill if you collect your cat earlier than the agreed collection date. Any additional days will be charged at our standard rates.
Our boarding prices include all meals, heating, cleaning, and insurance coverage.
Please ensure that the dates you book are sufficient to cover the duration of your cat’s stay with us, as no refunds will be given for early collection.
If you need to cancel before your confirmed reservation, our cancellation charges are:
Early collection or cancellation
No charge. Any monies paid will be refunded
100% of the booking fee will be charged
50% of the booking fee will be charged
Prior to 14 days:
8 to 14 days:
0 to 7 days:
Please note that we do not accept cats that are not neutered over the age of eight months.
Cats should be treated for worms and fleas at least two weeks before arrival. All cats that show signs of infestation on arrival or develop problems during their stay will be treated. The costs will be added to your final bill.
Cats must be fully vaccinated against cat flu and feline enteritis. Up-to-date vaccination certificates are required on or just before arrival. Certificates may be scanned or photographed and emailed to email@example.com or sent by other social media applications. Failure to provide valid certificates will result in us being unable to board your cat.
Please ensure that your cat is transported in a secure carrier. We accept no responsibility until your cat is safely inside our secure premises.
Viewing is very welcome by appointment, which we seek to do within our opening times. Click here to arrange a viewing.
We aim to feed cats the diets they are familiar with and at times that you would usually provide them. We will supply quality dry and wet food in line with your requirements.
Please advise us of any special dietary needs before arrival. If your cat requires any specialist or prescription diet, you will be required to bring it with you.
If your cat shows any signs of illness whilst in our care, we will contact you or your emergency contact number to seek direction.
We reserve the right to consult with a veterinary surgeon if we feel this is in the best interest of your cat and act as your representative for any decisions that need to be taken for the health and welfare of your cat.
During your cat's stay
Please contact us immediately if you cannot collect your cat on the agreed date. Extra days of boarding will incur additional charges.
If cats are left in our care and not collected as arranged, steps will be taken to re-home them after seven days.
You are encouraged to obtain pet insurance before bringing your cat to Hedgerows Cattery. By using our service, you acknowledge and accept full responsibility for the payment or reimbursement of all veterinary fees and medical expenses arising during your cat's stay that are not covered by our insurance policy.
Our insurance covers vet's fees up to £1250 per cat per stay subject to terms and conditions. Our insurance policy does not cover pre-existing medical conditions and should be declared on your reservation request and confirmed on arrival.
Please tell us about your cat's special dietary needs when you make your reservation and again on arrival.
Pre-existing medical conditions are not covered by our insurance policy and must be declared upon arrival. Cats will be examined upon arrival, and any medical conditions will be discussed along with any medication to be administered. Cats are accepted into our care on the understanding that they are in good health. We reserve the right to refuse to board any cat showing signs of illness, pending advice from a veterinary surgeon.
We encourage owners to bring along toys, bedding or other items their cat may like to make their stay more enjoyable and give them some familiar smells and objects.
All you need to know about boarding your cat at Hedgerows Cattery
From check-in to departure, we want you and your cat to feel confident that everything is taken care of, and we undertake to provide your cat with a safe, clean, caring and enriching environment during their stay.
We've listed below our opening and closing times so you can schedule your arrivals, our prices and policies, and exactly what you should let us have to comply with boarding requirements.
Don't hesitate to contact us if you have any questions about boarding your cat with us. We're here to help.
We will usually be able to accommodate your cat(s), but at very busy times, we do offer a waiting list service where you can add your name, number of cats and required dates in case we get a cancellation that suits you. If we do, we will be in touch immediately. Please refer to our General Enquiries page.